Privacy Policy
Privacy Policy

What we collect your personal information

We collect your personal information for various purposes related to selling and promoting our products and services. These purposes include:

  • Fulfilling your requests for products and services.
  • Generating orders, transaction records, agreements for product or service sales, accounts, tax invoices, or receipts.
  • Sharing your personal information with third parties who assist us in delivering the requested products and services, such as transactions and payment processors, delivery services, and fulfillment managers.
  • Keeping you informed about products, services, special offers, and events that may be of interest to you.
  • Customizing our offering and marketing of products and services to you based on your purchase history, shopping preferences, and provided personal information.
  • Addressing your inquiries, providing information or advice, resolving any complaints you may have.
  • Engaging with you through social media and digital marketing channels.
  • Undertaking administrative, marketing, planning, fraud prevention, loss prevention, and product/service development activities.
  • Conducting quality control, performing research and statistical analysis, and monitoring performance with the aim of enhancing the way we and our service providers deliver products and services to you.
    Ensuring compliance with laws, regulations, directives from regulators or authorities

Additionally, we may also collect aggregated and anonymous data about you to improve our website’s functionality and tailor the way we communicate with you.

Personal information refers to any data that can be used to identify you as an individual. As part of our business operations, we may gather the following types of personal information from you:

  1. Name
  2. Gender
  3. Age
  4. Date of Birth
  5. Email Address
  6. Phone Number
  7. Delivery Address
  8. Signature
  9. Proof of Identity: For instance, a driver’s license, to verify your identity.
  10. Shopping Preferences: Information about your shopping preferences and purchase details.
  11. Account Preferences: Information regarding your account settings and transaction details.
  12. Communication Interactions: Information related to your communications and interactions with us.

Please note that the security and privacy of your personal information are of utmost importance to us.

How we collect your personal information

We collect information directly from you. Your personal information can be collected through various interactions, including:

  • Subscribing to receive marketing emails
  • Registering with us by creating an account
  • Accessing and using our website, interacting with us on social media or digital platforms
  • Providing contact information in an enquiry 
  • Making purchases, submitting orders, registrations, requests, or applications for our products or services (via phone or electronically)
  • Directly communicating with us (via email, telephone, or direct mail)
  • Participating in promotions or special events
  • Posting reviews, ratings, testimonials, or completing surveys on this site
    Using our services
  • Completing forms related to seller registration for assessment purposes

Additionally, we may obtain personal information about you from the following third parties:

  • Third-party service providers who offer services or functions on our behalf, such as IT service providers, delivery service providers, and marketing agencies.
  • Third-party sources and platforms, including public sources, social networking sites, information service providers, and third-party analytics providers to whom you have provided your personal information.

Payment

When you pay with your credit card, your card details are not viewed by us or by any person except you, at any time during the transaction. They are encrypted and handled directly by payment processors. We do not retain your credit card details.

Direct marketing, tech advertising and opting out

We respect your privacy and are committed to providing you with transparency regarding how we handle your personal information. If you have provided us with your contact details, we may use them to send you information about our products and services through various channels, such as email, SMS, regular mail, social media, and other digital channels, as per your communication preferences. By opting-in to receive email marketing communications from us, you may also receive exclusive offers and rewards from us.
If you wish to opt-out of receiving marketing communications from us, you may do so at any time by responding to the communication channel you received the message from or by contacting us directly. To unsubscribe from our emails, simply click the “unsubscribe” link provided in the email you received. Rest assured that we do not share your personal information with any other organizations for the purpose of direct marketing.

How we share your personal information

We collaborate with various suppliers who offer services to fulfill your requests or perform specific tasks on our behalf. These suppliers include:

  • Our employees or approved third-party service providers or contractors: They assist in delivering the products or services you have requested, processing your payments, communicating offers and promotions, and conducting product development, as well as conducting market research.
  • Approved technology services: This includes application and systems providers, cloud computing facilities, development and technical support teams, data processing and storage services, hosting services, and research teams for data analysis.
  • Sellers on our online platforms: These are businesses that offer products and services within our online platforms.
  • Business advisors: We engage the expertise of professionals such as lawyers, accountants, insurance providers, auditors, and other professional service providers as reasonably required to comply with applicable laws and regulations or to address regulatory, investigative, or governmental requirements.

How we protect your personal information

Your personal information may be stored in electronic or physical form.

  • When you provide us with information electronically, we store it in our computer systems and databases. This includes software programs, internet servers, and third-party hosted internet solutions.
  • If you provide us with information in hard copy (paper), we usually keep it in our physical files and make a copy for our electronic records.

How you can access and update your information data

To access your personal information stored online, you can log in to our website. If you wish to update or edit your details, you can do so at any time through our website. If you need assistance with accessing, updating, or amending your personal information, please contact us, and we will make the necessary changes. For security reasons, we may request you to verify your identity before providing access to your personal information.

Rest assured that any additional information you share with us, such as reviews, testimonials, or survey responses, is solely used by us to enhance our services and website.

How you can delete your account

If you wish to delete your membership with us, you have the option to delete your member account. This can be done through your account settings. Alternatively, if you require assistance, please reach out to our support team. Please keep in mind that deleting your account will result in the permanent removal of all personal data, which cannot be recovered. 

However, please note that certain information needs to be retained for record-keeping purposes, transaction completion, or to meet our legal obligations.

Complaints or Question

If you have any complaints or questions about how we process your personal information, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue.

When submitting a complaint, we may request that you provide it in written form. We may need to discuss and disclose the details of your complaint with our team members, service providers, and other relevant parties as deemed necessary. Our goal is to investigate and respond to complaints within 5 (five) business days of receiving them, but in some cases, more time may be required to conduct a thorough investigation. If this is the case, we will inform you and provide an estimated timeline for resolution. If you have provided us with your preferred method of contact, we will respond to you using that method.

Updates to this Policy

In order to maintain compliance with the law and to reflect any changes to our data collection process, our Privacy Policy is subject to periodic updates without prior notice. We encourage you to regularly review this page to stay informed of any amendments. The most up-to-date version will always be available on our website. If you wish to obtain a copy, kindly reach out to our team members.

Contact information

If you have any questions, concerns, or complaints, you can contact us at contact@everythingaboutgarden.com.au or 0493 725 197.

For comprehensive details regarding privacy matters in Australia and safeguarding your personal information, we recommend visiting the official website of the Australian Federal Privacy Commissioner.